FAQS
GENERAL QUESTIONS
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We offer pet boarding, daycare, grooming, and braining (our unique approach to training) with neurofeedback to support mental wellness. Plus, we’ve Holistified our services with options like red light therapy and our Optimal Wellness Environment (OWE). This environment features re-mineralized hydrogen water, green cleaning practices, and earthing systems to ensure your pets are cared for from the inside out. It’s all about combining holistic health and modern science to elevate your pet’s experience!
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Imagine a pet care experience that’s been Holistified! Wags 2 Whiskers goes beyond ordinary care by creating a unique Optimal Wellness Environment (OWE) tailored for your furry friend’s health and happiness. We offer vapor distilled re-mineralized hydrogen water for drinking, reverse osmosis water for bathing, hypochlorous acid (HOCL) for green cleaning, and earthing flooring systems—all carefully designed to support your pet’s overall well-being. It’s not just about pampering—it’s about elevating your pet’s health with every service we provide!
BOARDING & DAYCARE
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Whether your pet needs a short staycation or an extended holiday, we’ve got them covered. We offer both short-term and long-term boarding, along with daily daycare options. Think of it as a pet paradise!
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Our staff is like the pet-care Avengers—highly trained and always vigilant. We use hypochlorous acid (HOCL) to keep everything sparkling clean. Our earthing flooring systems help your pets chill out and de-stress. Plus, every pet gets a temperament test to ensure they play nice with others. No party crashers here!
GROOMING & BRAINING
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From stylish haircuts to relaxing baths, nail trims to ear cleaning, we offer the full spa treatment. And don’t worry, we use only the safest, non-toxic products. Your pet will leave looking fabulous and feeling great!
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Our braining programs are like personal training sessions for your pet’s mind. We use positive reinforcement techniques to address specific behavioral issues and improve obedience. Each program is tailored to your pet’s unique needs. It’s like sending them to Harvard, but for pets!
Optimal WELLNESS Environment
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At Wags 2 Whiskers, our Optimal Wellness Environment (OWE) is the foundation of everything we do. It’s our commitment to creating a pet care space that supports biological, psychological, and social wellness, ensuring every pet thrives while in our care.
Unlike traditional pet facilities, we’ve reimagined the environment to be as natural, clean, and enriching as possible. Our OWE includes:
• Purified Hydration – We replace tap water with vapor-distilled re-mineralized hydrogen water for drinking and reverse osmosis water for bathing, ensuring pets receive only the purest water.
• Non-Toxic Cleaning – Instead of harsh chemicals, we use hypochlorous acid, a pet-safe disinfectant that eliminates germs without harmful residues.
• Earthing Play – Our flooring is designed to reconnect pets with natural grounding benefits, reducing inflammation, improving circulation, and lowering stress.
• Holistified Services – Every service, from grooming to braining, is infused with holistic wellness, aligning with our mission to Holistify pet care.
The Optimal Wellness Environment is more than a philosophy—it’s a standard that ensures pets experience clean, safe, and wellness-driven care at Wags 2 Whiskers.
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Holistify is the action we take to make every service and space at Wags 2 Whiskers holistic. It’s more than just a concept—it’s a commitment to enhancing pet wellness in every way possible.
Holistify is one of the many terms under our Optimal Wellness Environment (OWE), our guiding philosophy that ensures every aspect of your pet’s care supports their biological, psychological, and social well-being. From our Wellness Wash to Earthing Play and Braining, we Holistify every experience, replacing harsh chemicals with pet-safe solutions, optimizing hydration with high-quality water, and creating an environment that promotes overall wellness.
At Wags 2 Whiskers, we don’t just provide pet care—we Holistify it.
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Earthing, also known as grounding, reconnects pets to the natural energy of the earth, promoting better health. By allowing direct contact with surfaces designed to replicate the benefits of grass or soil, earthing supports blood circulation, reduces inflammation, and helps balance stress hormones like cortisol. This process can leave your dog or cat feeling more relaxed, revitalized, and in tune with their natural environment—like the peaceful sensation they’d experience from lying on a cool, soft patch of grass after playtime.
Hypochlorous Acid Cleaning
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Hypochlorous acid (HOCL) is a natural antimicrobial superhero made from vinegar, salt, and pure distilled water. It’s 80 times more powerful than bleach but completely safe for pets. We use it to keep our environment squeaky clean without harsh chemicals.
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Absolutely! Hypochlorous acid is non-toxic and effective at zapping bacteria, fungi, and viruses. It’s like a personal bodyguard for your pet’s health.
WATER QUALITY
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Our vapor distilled re-mineralized hydrogen water is like the Evian of pet water—pure, clean, and free from impurities. It ensures your pet stays hydrated and healthy. Cheers to that!
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Reverse osmosis water is purified to remove harmful chemicals and impurities. Bathing your pet in this water helps keep their skin and coat in top condition, reducing the risk of irritation and allergies. It’s like a luxury spa treatment, every time.
ADDITIONAL SERVICES
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Neurofeedback (NFB) is a supportive brain training tool designed to encourage balanced and healthy neural patterns. Originally developed for humans, NFB is non-invasive and focuses on optimizing brain performance without diagnosing or treating specific conditions. Wags 2 Whiskers is pioneering the use of NFB professionally for pets, helping them develop calmer and more focused behavior. This unique offering reinforces a holistic approach to pet wellness, making it an excellent complement to other supportive and training services.
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Red light therapy is a non-invasive treatment that helps reduce inflammation, promote healing, and relieve pain. It’s like giving your pet a gentle, healing hug.
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Walks are available at an additional cost. They aren’t included in the standard daycare and boarding services, but they are well worth it for the extra exercise and fun!
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Yes, we offer lymphatic massages, wellness checks, antimicrobial wipe downs and more. All to boost your pet’s overall health and well-being. It’s the ultimate pampering experience!
CONTACT & BOOKING
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Booking with us is a breeze! You can book an appointment or reserve a spot through our website by calling or texting our facility directly at 310-202-9247 or by visiting Wags 2 Whiskers Portal. Our friendly staff will help you with scheduling and any other questions you have.
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At Wags 2 Whiskers, we want your pet’s boarding experience to be as smooth and stress-free as possible. Here’s what you should bring:
Food & Feeding Instructions
• You can bring pre-portioned meals or a full bag/container—whichever is easier for you.
• We have refrigerators and freezers to store fresh and raw food as needed.
• Forgot food? We offer house food at an additional charge.
Medications & Supplements
• We can administer oral medications and supplements but do not offer injection administration.
• Please bring all medications pre-dosed in a pill organizer or in their original packaging for proper administration.
Comfort Items & Personal Belongings
• Personal items like blankets, beds, or toys are only allowed for private boarding.
• In dormitory boarding, multiple pets share an open sleeping area, so no personal items are allowed to prevent marking, chewing, or disputes.
• In private boarding, your pet sleeps alone at night with their personal belongings but socializes during the day.
Special Instructions
• You’re welcome to provide detailed care instructions regarding feeding, medications, routines, or any special needs.
• Instructions can be added through our MoeGo app or given as a handwritten note at drop-off.
Additional Items
• You can bring slow feeders or puzzle toys, but we also have these available upon request.
If you have any questions, feel free to ask! We’re here to ensure your pet has a comfortable and enjoyable stay.